Paula Lynn

Paula Lynn

Paula Lynn

Part-time Faculty, Professorial Lecturer of Visitor Perspectives: Museum Evaluation in Exhibitions, Museum Studies Program


Email: Paula Lynn


Paula Lynn has worked in art museums for over twenty years and has served as the head of planning and evaluation for the National Gallery of Art since 2014. As the first internal evaluator at the National Gallery, she promotes a culture of evaluation that leverages research at essential moments in the life of a project and using audience insights to inform decision making. Paula manages audience research and evaluation projects for departments across the museum with a particular focus on exhibitions, education programs, public events, and collection experiences. Prior to that she worked at the Museum of Fine Arts, Boston and the Isabella Stewart Gardner Museum on evaluation and learning research projects. Paula’s research interests center on understanding the visitor experience through cognition, critical thinking, and aesthetic development. She was a researcher for Project Zero on a collaboration with the Harvard Art Museums to investigate the nature of visitor learning in the museums’ study centers. Paula has previously taught at Simmons University.


Current Outside Position

Head of Planning and Evaluation in the Visitor Experience and Evaluation Department at the National Gallery of Art



B.A., Psychology, Rutgers University

M.Ed., Arts in Education, Harvard Graduate School of Education